King Tuts FAQ
Answers to common questions about accounts, ordering online, shipping across Canada, cannabis products, promotions, rewards, and customer support at King Tuts Cannabis.
Find answers to the most common questions below. Click a topic to view more details.
About King Tuts
What is King Tuts?
King Tuts is an online cannabis store for adult customers in Canada. Our team focuses on providing a simple online experience, helpful customer support, and clear information so members can better understand how the ordering process works.
Who can order from King Tuts?
King Tuts is intended for adults only. Customers must meet the legal age requirement in their province or territory before placing an order. Before an order is shipped, our team may need to verify your age.
Does King Tuts provide medical advice?
No. King Tuts does not provide medical advice. Cannabis can affect people differently. If you have questions about cannabis and your health, please speak with a qualified healthcare professional before using cannabis products.
What should new customers know before ordering?
New customers should create an account, make sure their information is accurate, review product details carefully, and complete any required age verification.
If you are unsure about anything before placing an order, contact our support team first. We’re here to help.
Account & Membership
How do I become a member?
Becoming a member is simple.
Create an account through the King Tuts website by visiting the account or registration page. Once your account is created, you may be able to place an order. Before your order is shipped, we may need to verify your age.
Do I need an account to place an order?
No, you do not need to create an account to place an order. You can check out as a guest.
That said, we do recommend creating an account because it makes things easier for future orders. An account can help you review order history, manage your details, receive order updates, and make it easier for our support team to help if you need assistance after checkout.
Why do I need to verify my age?
Age verification helps us confirm that orders are only processed for eligible adult customers. This is an important step in keeping the site responsible and making sure orders are handled properly.
How secure is my information on your site?
We take customer privacy seriously and do our best to handle customer information with care. Please make sure your login details are kept private, and always double-check that your account information is accurate before placing an order.
What should I do if I cannot log in?
Try resetting your password using the email address connected to your account. If you still cannot access your account, contact customer support and include the email address associated with your account so our team can help.
How do I update my account information?
Log in to your account and review your account details.
Before placing an order, make sure your name, email address, and shipping information are correct. This helps avoid delays or delivery issues.
Ordering Online
How do I place an order?
Log in to your King Tuts account, browse the available products, add your selected items to your cart, and proceed to checkout.
Before submitting your order, review your cart, shipping details, and payment instructions carefully.
Can I change or cancel my order after placing it?
Contact customer support as soon as possible.
If your order has not started processing yet, our team may be able to help. Once an order has been processed or shipped, changes and cancellations may not be possible.
How long can I hold an item in my cart?
Adding an item to your cart does not guarantee that it will stay available. Inventory can change, so we recommend completing checkout when you are ready to order.
Will I receive exactly what is shown on the site?
We do our best to keep product photos, descriptions, and details accurate.
However, product appearance, packaging, batch details, or availability may vary from time to time. If there is ever a concern with your order, please contact customer support.
Can I place a large order?
Large orders may be possible depending on inventory and account status. If you are planning to place a larger order, we recommend contacting customer support first so our team can help guide you.
What should I do if I made a mistake on my order?
Contact us as soon as possible with your order number and a clear explanation of the issue. The sooner we hear from you, the better chance we have of helping before the order is processed or shipped.
Payments, Promotions & Rewards
How do I pay for my order?
Payment instructions are provided during checkout or after your order is submitted. Please follow the payment instructions carefully so your order can be processed without delay.
What happens if I make a payment mistake?
Contact customer support as soon as possible. Include your order number, the email address used on the order, and a brief explanation of what happened. Our team will review the situation and help with the next steps.
Do you accept cryptocurrency?
Payment options may change from time to time. Please check the payment information shown at checkout or contact customer support for the most current details.
Can I stack promo codes?
Promo codes cannot always be combined with other discounts, sales, or promotional offers. Some promo codes may only work on eligible orders or products. Please review the promo details before checkout.
Why is my promo code not working?
A promo code may not work if it is expired, entered incorrectly, not valid for the items in your cart, or not eligible during an active sale. If you believe there is an error, contact customer support before completing your order.
How do I stay up to date with promotions and deals?
You can check the King Tuts website, your account area, newsletter options, or available communication preferences for updates.
Make sure your contact information is accurate so you do not miss important updates.
How does the referral program work?
Referral program details may change from time to time.
Please review the current referral information in your account area or contact customer support if you need help understanding how the program applies.
How can I join SMS or text updates?
If SMS or text updates are available, you can follow the signup instructions on the website or in your account area.
Message availability, timing, and offer details may vary.
Shipping, Delivery & Tracking
Where do you ship?
Shipping availability may depend on your location and the shipping options available at checkout.
Please review your shipping details carefully before placing your order.
Do you offer free shipping?
Yes. We offer free Xpresspost shipping on orders of $198 or more after discounts are applied.
For orders below $198 after discounts, shipping is $19.95.
Please review your order total at checkout to confirm whether your order qualifies for free shipping.
When will my order be shipped?
Orders that are paid for by 8:00 AM on a business day will be shipped out that same business day.
Orders paid after 8:00 AM, or on weekends or holidays, will be shipped out on the next business day.
Once your order has been shipped, tracking information will be provided when available.
How long will delivery take?
Delivery times can vary based on your location and the carrier.
Once your tracking information becomes active, it should provide the most current delivery updates.
What if Canada Post is late?
Carrier delays can happen due to weather, holidays, high shipping volume, or other service interruptions.
Please continue checking your tracking information for updates. If there is a longer delay or concern, contact customer support with your order number.
Will I receive a tracking number?
Yes, when tracking is available, your tracking number will be provided after your order has been processed for shipment.
What if my tracking number is not working?
Tracking numbers may take time to update after they are created.
Please allow some time for the carrier system to refresh. If your tracking still does not update, contact customer support with your order number.
How is my order packaged and delivered?
Orders are prepared with privacy and care in mind.
If you have a specific concern about your shipment, please contact customer support before placing your order.
Can I ship to a different address?
You may be able to use a different shipping address, but the information must be accurate and may be subject to review.
Always double-check your shipping details before completing checkout.
Can I pick up my order?
Please check the current options available at checkout or contact customer support for the most accurate information.
Product Information & Categories
What product categories are available?
King Tuts may carry several cannabis product categories depending on current availability.
These may include flower, extracts, edibles, vapes, hash, tinctures, topicals, and related accessories.
Where can I find product details?
Product details are listed on individual product pages when available.
This may include category, size, format, and other product-specific information.
Why do products sometimes look different from the photos?
Product appearance can vary by batch, lighting, packaging, and supplier updates.
We do our best to keep product images and descriptions helpful, but small differences may occur.
How should I choose between product categories?
Product choice is personal and can depend on experience level, preferences, product format, and individual tolerance.
Please review product information carefully. If you have health-related questions, speak with a qualified healthcare professional.
Are edibles different from other cannabis products?
Yes. Different cannabis formats can have different onset times, durations, and effects.
Always review product information carefully and avoid using more than intended.
What should I know about extracts or vapes?
Extracts and vapes can vary in strength, format, and use.
Review the product details before ordering and make sure the product is appropriate for your experience level.
What should I do if I am new to cannabis?
Take your time reviewing product information and understanding the format before making a decision.
Cannabis affects people differently, so responsible use is important. For medical or health questions, speak with a qualified healthcare professional.
Why do some extracts taste harsh or burnt?
Taste and smoothness can vary depending on the product type, temperature, device, storage, and individual sensitivity.
If you believe there is an issue with your product, contact customer support with your order number and details so our team can review it.
Bulk Orders
Can I place a bulk order?
Bulk ordering may be available depending on inventory and account status.
Please review the bulk order options on the site or contact customer support for assistance.
Can I use promo codes on bulk orders?
Some promo codes may not apply to bulk orders.
Percentage-based promo codes may be restricted, while some product-based promotions may be eligible depending on the current promo rules.
Please review the promotion details carefully before placing a bulk order.
Do bulk orders qualify for shipping?
Shipping details for bulk orders may vary depending on the order size, location, and available shipping options.
Please review your checkout details or contact customer support before placing a large order.
How are bulk orders packaged?
Bulk orders are prepared with privacy and care in mind.
Packaging may vary depending on the size and contents of the order.
Will I receive tracking for a bulk order?
When tracking is available, it will be provided after the order has been processed for shipment.
What if my bulk package is late?
Carrier delays can happen from time to time.
Please continue checking your tracking information. If you are concerned about a delay, contact customer support with your order number.
What if I do not receive my bulk order?
Contact customer support with your order number and tracking details.
Our team will review the information available and help with the next steps.
What if I want a larger bulk order?
If you are planning a larger bulk order, please contact customer support before placing the order.
This allows our team to review availability and help you with the best next steps.
Order Issues & Customer Support
What should I do if there is a problem with my order?
Please inspect your order as soon as it arrives.
If something appears incorrect, contact customer support with your order number, a clear description of the issue, and photos where helpful.
What information should I include when contacting support?
Please include:
Your order number
The email address used for the order
A short explanation of the issue
Photos, if they help show the concern
Providing complete information helps our team review your request faster.
What if my order is missing an item?
Contact customer support as soon as possible.
Please include your order number and a photo of the packing slip and items received so our team can review the order.
What if I received the wrong item?
Contact customer support with your order number, a description of the issue, and photos of the item received.
Our team will review the information and help with the next steps.
Do you allow refunds or returns?
We do not accept returns.
If there is an issue with your order, please contact customer support with your order number, a clear description of the problem, and photos where helpful. Once our team reviews the details and confirms there was an issue, we may offer store credit or another appropriate solution.
Each situation is reviewed case by case, and we’ll do our best to help make things right.
What is store credit?
Store credit may be offered in certain situations after an order issue has been reviewed.
If store credit applies, customer support will explain how it works and how it can be used.
How long does it take to review an order issue?
Review times may vary depending on the issue and the information provided.
Our team works to respond as quickly as possible. Sending complete details at the start can help avoid delays.
Is there a deadline to report an issue?
Please report any order issue as soon as possible after receiving your order.
Current policy should be reviewed before publishing, but the previous FAQ mentioned making a claim within 60 days of the order’s arrival.
How do I contact customer support?
Use the contact options listed on the King Tuts website.
If you are contacting us about an existing order, please include your order number so our team can help you faster.
When should I expect a response?
Response times may vary depending on message volume, weekends, holidays, and the type of request.
Our team reviews messages as quickly as possible and will do our best to help.
Still need help?
Our support team is here to help with accounts, orders, shipping, rewards, and product questions.
